Cancelling a Lease

You may cancel an applicant's lease any time before the move-in date.

Cancelling an Unapproved Lease

If you generated but did not approve a lease, cancelling it reverts the applicant back to the status Application: Approved.

1. In Entrata, go to Leads >> All Leads.
2. Click on the name of an applicant who has progressed to any of the following statuses:
   
   • Lease: Started
   • Lease: Partially Completed
   • Lease: Completed
     
     • If you need help finding a lead, you can use the  Search bar in the top-right corner, or access the filter by clicking the filter icon  in the sidebar.
3. In the Lead Profile, click the More Actions drop-down in the top-right corner and select Cancel Lease. The applicant's status reverts back to Application: Approved.

Cancelling an Approved Lease

Once an approved lease is cancelled, the future resident becomes a cancelled applicant.

1. In Entrata, go to Residents >> All Residents.
2. Click on a resident with the status Future. This opens their Resident Profile.
   1. If you need help finding a future resident, you can either use the  Search bar in the top-right corner or access the filter by clicking the filter icon in the sidebar.
3. In the top-right corner of the Resident Profile, click the More Actions drop-down and select Cancel Lease. This opens the Cancel Lease screen.
4. Complete one of the following sub-processes according to your property's policies.
   1. Cancelling the Lease without Completing a Financial Move-Out (FMO)
      
      1. Review temporary transactions.
      2. Click Continue cancellation of the lease. This cancels the lease and changes the future resident to a cancelled applicant.
   2. Completing the Financial Move-Out (FMO) and Cancelling the Lease
      You can complete an FMO from the Cancel Lease screen.
      1. In the Cancel Lease window, review and fill out all fields.
      2. Review any charges and credits.
      3. Click Submit. This cancels the lease and changes the future resident to a cancelled applicant.