--- title: Entrata | Knowledge Center description: Entrata --- [Skip to content](https://knowledgecenter.theoppdesk.com/entrata#main-content) English Show submenu for translations ![BergerLogonew.png\]](https://knowledgecenter.theoppdesk.com/hs-fs/hubfs/Logos/BergerLogonew.png?height=40&name=BergerLogonew.png) Open main navigation Close main navigation - English Show submenu for translations - [Rentberger.com](https://www.rentberger.com/) [Rentberger.com](https://www.rentberger.com/) Welcome to The OppDesk. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Center](https://knowledgecenter.theoppdesk.com/) 2. [Entrata](https://knowledgecenter.theoppdesk.com/entrata) # Entrata - [DocScan Authentication Failure](https://knowledgecenter.theoppdesk.com/docscan-authentication-failure) ## Entrata Screening - [1. Conditional Screening First Steps](https://knowledgecenter.theoppdesk.com/1.-conditional-screening-first-steps) - [2. Credit Condition Only Screening](https://knowledgecenter.theoppdesk.com/2.-credit-condition-only-screening) - [3. Income Condition Only Screening](https://knowledgecenter.theoppdesk.com/3.-income-only-screening-condition) - [4. Credit and Income Condition Screening](https://knowledgecenter.theoppdesk.com/4.-credit-and-income-condition-screening) - [5. VOI Condition Only Screening](https://knowledgecenter.theoppdesk.com/5.-voi-condition-only-screening) - [6. Credit and VOI Condition Screening](https://knowledgecenter.theoppdesk.com/6.-credit-and-voi-condition-screening) - [7. Income and VOI Condition Screening](https://knowledgecenter.theoppdesk.com/7.-income-and-voi-condition-screening) - [8. Credit, Income, and VOI Condition Screening](https://knowledgecenter.theoppdesk.com/8.-credit-income-and-voi-condition-screening) - [9. Guarantor Condition Screening](https://knowledgecenter.theoppdesk.com/9.-guarantor-condition-screening) - [10. Verify Identity Only Screening](https://knowledgecenter.theoppdesk.com/10.-verify-identity-screening) - [Understanding the RV Index Score](https://knowledgecenter.theoppdesk.com/understanding-the-rv-index-score) See less ▼ ## Catalog Ordering - [Catalog Ordering and Asset Tracking](https://knowledgecenter.theoppdesk.com/how-to-create-a-catalog-purchase-order-and-receive-items) ## Resident Management - [Renewal Lease Automation](https://knowledgecenter.theoppdesk.com/renewal-lease-automation) - [ACH Refund Training](https://knowledgecenter.theoppdesk.com/ach-refund-training) - [Processing rentable items for a new move-in, renewal, or a current resident once the item has been assigned.](https://knowledgecenter.theoppdesk.com/processing-rentable-items-for-a-new-move-in-renewal-or-a-current-resident-once-the-item-has-been-assigned) - [Updating Resident Notification setting internally](https://knowledgecenter.theoppdesk.com/updating-resident-notification-setting-internally) - [Step-by-Step Guide: Adding a Rentable Item and Addendum to a Lease](https://knowledgecenter.theoppdesk.com/step-by-step-guide-adding-a-rentable-item-and-addendum-to-a-lease) - [How to Place a Rentable Item on Notice and Process Move-Out](https://knowledgecenter.theoppdesk.com/how-to-place-a-rentable-item-on-notice-and-process-move-out) - [Completing the Financial Move-out Process for Roommates with or without ACH](https://knowledgecenter.theoppdesk.com/completing-the-financial-move-out-process-for-roommates-with-or-without-ach) - [How to Add a Roommate and Complete Roommate Modification Addendum](https://knowledgecenter.theoppdesk.com/how-to-add-a-roommate-amendment-document-to-a-modified-resident-account) - [How to Move Out or Remove a Roommate from a Current Resident](https://knowledgecenter.theoppdesk.com/how-to-move-out-or-remove-a-roommate-from-a-current-resident) - [Roommate Swaps - New Resident Moving In While Current Roommate Moving Out](https://knowledgecenter.theoppdesk.com/roommate-swaps-new-resident-moving-in-while-current-roommate-moving-out) - [Split Roommate Transfers](https://knowledgecenter.theoppdesk.com/split-roommate-transfers) - [Transfer a Resident to a Current Home as a Roommate](https://knowledgecenter.theoppdesk.com/transfer-a-resident-to-a-current-home) See less ▼ ## Error Messages - [Failed to insert order headers error when trying to pay an invoice from PO and AP Payee Account is not synced to sync the invoice in VendorAccess Errors](https://knowledgecenter.theoppdesk.com/failed-to-insert-order-headers-error-when-trying-to-pay-an-invoice-from-po) ## Budgets - [Budget Workbook Tool](https://knowledgecenter.theoppdesk.com/budget-workbook-tool) ## Lead Management - [Combining Leads in Entrata](https://knowledgecenter.theoppdesk.com/combining-leads-in-entrata) - [Merging Duplicate Leads in Entrata](https://knowledgecenter.theoppdesk.com/merging-duplicate-leads-in-entrata) - [Review Potential Lead Calls and Add to an Existing Lead](https://knowledgecenter.theoppdesk.com/review-potential-lead-calls-and-add-to-an-existing-lead) - [Converting Potential Lead Calls for New Lead](https://knowledgecenter.theoppdesk.com/converting-potential-lead-calls-for-new-lead) - [Chatbot and Entrata workflow](https://knowledgecenter.theoppdesk.com/chatbot-and-entrata-workflow) ## Applications and Leases - [Reversing Lease Approval](https://knowledgecenter.theoppdesk.com/entrata-reversing-lease-approval) - [Marking a Lease as Countersigned](https://knowledgecenter.theoppdesk.com/entrata-marking-a-lease-as-countersigned) - [Countersigning and Approving a Lease](https://knowledgecenter.theoppdesk.com/entrata-countersigning-and-approving-a-lease) - [Sending a Lease Signing Invitation](https://knowledgecenter.theoppdesk.com/entrata-sending-a-lease-signing-invitation) - [Cancelling a Lease](https://knowledgecenter.theoppdesk.com/entrata-cancelling-a-lease) - [Complete a move in review and move in](https://knowledgecenter.theoppdesk.com/complete-a-move-in-review-and-move-in) - [Guide: Employee Online Apartment Application Process](https://knowledgecenter.theoppdesk.com/guide-employee-online-apartment-application-process) See less ▼ ## Ledgers and Payments - [Re-associating a Payment with Another Resident](https://knowledgecenter.theoppdesk.com/move_payment) - [Adding a One-time Charge or Credit](https://knowledgecenter.theoppdesk.com/entrata-adding-a-one-time-charge-or-credit) - [How to change the payment type allowed by residents](https://knowledgecenter.theoppdesk.com/how-to-change-the-payment-type-allowed-by-residents) - [GPR Review - Fixing Out of Period Rent](https://knowledgecenter.theoppdesk.com/gpr-review-fixing-out-of-period-rent) - [Eviction Cancellation payment status update](https://knowledgecenter.theoppdesk.com/eviction-cancellation-payment-status-update) ## Resident Portal - [Setting Up Auto-Payments in ResidentPortal](https://knowledgecenter.theoppdesk.com/entrata-setting-up-auto-payments-in-residentportal) - [Resident Portal, Making a Payment](https://knowledgecenter.theoppdesk.com/entrata-resident-portal-making-a-payment) - [Creating a resident portal account for an applicant](https://knowledgecenter.theoppdesk.com/creating-a-resident-portal-account-for-an-applicant) - [How to Add a Saved Bank Account to be your Refund Account on the Resident Portal for ACH Refunds](https://knowledgecenter.theoppdesk.com/how-to-add-a-saved-bank-account-to-be-your-refund-account-on-the-resident-portal-for-ach-refunds) - [How to Manually Add a Bank Account for Payments](https://knowledgecenter.theoppdesk.com/how-to-manually-add-a-bank-account-for-payments) ## Renewals - [Flagging a Non-Renewal](https://knowledgecenter.theoppdesk.com/entrata-flagging-a-non-renewal) - [Editing a Renewal Offer](https://knowledgecenter.theoppdesk.com/entrata-editing-a-renewal-offer) - [Creating a Renewal Offer](https://knowledgecenter.theoppdesk.com/entrata-creating-a-renewal-offer) - [Editing a Non-Renewable Lease to Renewable](https://knowledgecenter.theoppdesk.com/editing-a-non-renewable-lease-to-renewable) - [Renewal Process for a Model Apartment](https://knowledgecenter.theoppdesk.com/renewal-process-for-a-model-apartment) ## Transfers - [Transfer Current Resident to a New Apartment](https://knowledgecenter.theoppdesk.com/transfer-current-resident-to-a-new-apartment) - [Cancelling a Transfer](https://knowledgecenter.theoppdesk.com/entrata-cancelling-a-transfer) ## Settings - [How to Update Unit Type](https://knowledgecenter.theoppdesk.com/how-to-update-unit-type-and-update-pricing) - [Editing Property tour calendar availability and hours](https://knowledgecenter.theoppdesk.com/editing-property-tour-calendar-availability-and-hours) - [Updating Advertised Rents](https://knowledgecenter.theoppdesk.com/updating-market-rents) - [How to Bulk Edit Renewal Increases](https://knowledgecenter.theoppdesk.com/how-to-bulk-edit-renewal-increases) - [Updating Maintenance On-Call Tree](https://knowledgecenter.theoppdesk.com/updating-maintenance-on-call-tree) - [How to Temporarily Remove a Team Member from the On-Call Tree for Vacation](https://knowledgecenter.theoppdesk.com/how-to-temporarily-remove-a-team-member-from-the-on-call-tree-for-vacation) - [How to Add a Unit Specific Special](https://knowledgecenter.theoppdesk.com/how-to-add-a-concession/special-to-specified-units) - [Step-by-step guide to add an Out of Office PO and Invoice Approver on your behalf](https://knowledgecenter.theoppdesk.com/step-by-step-guide-to-add-an-out-of-office-po-and-invoice-approver-on-your-behalf) - [Creating a Property Rent Special](https://knowledgecenter.theoppdesk.com/creating-a-property-rent-special) - [Completing the Entrata Market Survey](https://knowledgecenter.theoppdesk.com/completing-the-entrata-market-survey) - [Update Budgeted Rent When Adding or Updating an Amenity](https://knowledgecenter.theoppdesk.com/update-budgeted-rent-when-adding-or-updating-an-amenity) See less ▼ ## Reporting - [How to Add Variance Notes when Variance Note box does not show in Entrata](https://knowledgecenter.theoppdesk.com/how-to-add-variance-notes-when-variance-note-box-does-not-show-in-entrata-1) ## Vendor Management - [Step-by-step guide to creating an account on VendorAccess, adding community accounts, and adding ACH Payment method](https://knowledgecenter.theoppdesk.com/step-by-step-guide-to-creating-an-account-on-vendoraccess-adding-community-accounts-and-adding-ach-payment-method) ## POs and Invoices - [Rejected Invoices](https://knowledgecenter.theoppdesk.com/rejected-invoices) - [Step-by-step guide to add an Out of Office PO and Invoice Approver on your behalf](https://knowledgecenter.theoppdesk.com/step-by-step-guide-to-add-an-out-of-office-po-and-invoice-approver-on-your-behalf-1) - [Purchase Orders with Invoice received from external source](https://knowledgecenter.theoppdesk.com/purchase-orders-with-invoice-received-from-external-source) ## Employee Apartments - [Employee Move Ins and Leases](https://knowledgecenter.theoppdesk.com/employee-move-ins-and-leases) ## Inspection Manager - [Creating Inspections](https://knowledgecenter.theoppdesk.com/creatinginspections) - [Performing an Inspection](https://knowledgecenter.theoppdesk.com/performing-an-inspection) - [Review & Approve Inspection](https://knowledgecenter.theoppdesk.com/review-approve-inspection) - [Entrata](https://knowledgecenter.theoppdesk.com/entrata#main-content) - [Entrata Screening](https://knowledgecenter.theoppdesk.com/entrata#entrata-screening) - [Catalog Ordering](https://knowledgecenter.theoppdesk.com/entrata#catalog-ordering) - [Resident Management](https://knowledgecenter.theoppdesk.com/entrata#resident-management) - [Error Messages](https://knowledgecenter.theoppdesk.com/entrata#error-messages) - [Budgets](https://knowledgecenter.theoppdesk.com/entrata#budgets) - [Lead Management](https://knowledgecenter.theoppdesk.com/entrata#lead-management) - [Applications and Leases](https://knowledgecenter.theoppdesk.com/entrata#applications-and-leases) - [Ledgers and Payments](https://knowledgecenter.theoppdesk.com/entrata#ledgers-and-payments) - [Resident Portal](https://knowledgecenter.theoppdesk.com/entrata#resident-portal) - [Renewals](https://knowledgecenter.theoppdesk.com/entrata#renewals) - [Transfers](https://knowledgecenter.theoppdesk.com/entrata#transfers) - [Settings](https://knowledgecenter.theoppdesk.com/entrata#settings) - [Reporting](https://knowledgecenter.theoppdesk.com/entrata#reporting) - [Vendor Management](https://knowledgecenter.theoppdesk.com/entrata#vendor-management) - [POs and Invoices](https://knowledgecenter.theoppdesk.com/entrata#pos-and-invoices) - [Employee Apartments](https://knowledgecenter.theoppdesk.com/entrata#employee-apartments) - [Inspection Manager](https://knowledgecenter.theoppdesk.com/entrata#inspection-manager) - 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