This article provides instructions on how to perform a cold or blind transfer using a Polycom VVX phone.
A cold or blind transfer allows you to transfer calls directly to another line without speaking with the other party first.
1. While on an active call, press and hold the Transfer or Trans key—this will place the call on hold.
2. Enter the extension number or phone number, to where you want to transfer the call. You can also select the Lines softkey on your device which displays your presence contacts.
3. When the other line starts ringing, press the Send key to complete the transfer.
In a blind/cold transfer, only the Caller ID of the originating call will show.
NOTE: If you need to speak with the receiving party first before completing the call, you can perform a warm or consultative transfer instead. Alternatively, you can change the default transfer type if you prefer to consistently use only one method of transferring calls.